1. Introduction

At Ashray law operating under the name of Renters Refunds we prioritize your privacy. This Privacy Policy outlines how we gather, utilize, and protect your personal information when you engage with our website and services.

2. Data Collection

We collect various types of information, including personally identifiable information, to enhance our services. This information helps us customize our offerings, communicate with users, and make informed decisions. Data processing serves purposes such as analysis, audits, fraud detection and prevention, website enhancement, service improvement, and compliance with legal requirements.

Types of Information We Collect:

• Personal Identification Information: Name, email address, phone number, and other details provided when completing forms on our website.
• Accommodation Information: Information contained within the form that you provide.
• Usage Data: Automatically collected information regarding your interaction with our website, including IP address, browser type, pages visited, and timestamps.

Methods of Data Collection:

• Directly from You: Information provided when you complete forms or communicate with us via our website.
• Automatically: Data gathered through cookies and related technologies during your website usage.

3. Use of Data

Purpose of Data Usage:

• Claims Processing: We utilize your personal information to process claims efficiently.
• Communication: We engage with you using your contact details to provide updates regarding your claims.
• Service Improvement: We analyse usage data to enhance our website and services.
• Marketing: With your explicit consent, we may contact you with promotional materials related to our services.

4. Data Sharing

Entities We Share Data With:

• Service Providers: Third-party providers aiding in the delivery of our services, who are contractually required to safeguard your data. This could include one of our primary partners like Conclusive Financial Ltd.
• Legal and Regulatory Authorities: Data may be disclosed to comply with legal obligations or respond to requests by public officials.
• Third Parties: In case of a business transfer, merger, or acquisition, your data may be passed to the new entity.

5. Data Protection

How We Secure Your Data:

• Technical Measures: Employing encryption, secure servers, and other technological protections.
• Organizational Measures: Implementing access controls, conducting regular security audits, and providing staff training to ensure the safe handling of your data.

6. Your Rights

Your Data Protection Rights:

• Access: Request copies of the personal data we hold about you.
• Rectification: Ask for corrections to inaccurate or incomplete data.
• Erasure: Request deletion of your personal data under certain conditions.
• Restriction: Ask us to limit the processing of your data in specific situations.
• Objection: You have the right to object to data processing, especially for marketing purposes.
• Data Portability: Request that we transfer your data to another organization or provide it to you in a structured, commonly used, and machine-readable format.

7. Cookies

Cookie Usage:

• Purpose: We utilize cookies to enhance your browsing experience and collect data on our website’s usage.
• Types of Cookies: We employ session cookies that expire upon browser closure and persistent cookies that remain on your device until their expiry or deletion.
• Managing Cookies: You can adjust your browser settings to decline cookies, but this may restrict access to certain features of our site.

8. Changes to This Privacy Policy

Updates: We may revise this Privacy Policy periodically. Changes will be posted on this page, and we recommend reviewing it regularly to stay informed about how we protect your data. Significant changes will be communicated via a prominent notice on our website or through email.

9. Services We May Reach Out About

Depending on the information you provide, we may contact you regarding:

• Council House / Social housing issues and potential claims

10. Terms

Our panel of law firms will disclose their charges to you.

11. Contact Us

How to Reach Us: If you have questions about this Privacy Policy or the data we hold, please contact: Attention: Compliance Officer, DSAR Request,
Cheadle Place, Stockport Rd, Cheadle SK8 2JX. We will respond to your request within one month. For complex requests or multiple inquiries, we may extend this period by two months, informing you of such an extension.

Complaints: If you’re unsatisfied with our response to your privacy-related questions or concerns, you have the right to lodge a complaint with the Information Commissioner’s Office (ICO).

Feel free to ask if you need further modifications or additional assistance!